Shipping Policy
Shipping Policy
Last Updated: June 10, 2026
Thank you for choosing CosBed. We strive to deliver your ergonomic sleep solutions as quickly and efficiently as possible. This Shipping Policy explains our order processing time, shipping destinations, delivery estimates, shipping fees, tracking, customs duties, and shipping support.
1 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Orders placed after 12:00 PM (CST) on Friday will begin processing the following Monday. During promotional periods or high-volume seasons, processing may be extended by 1–2 business days.
2 Shipping Destinations
CosBed currently ships to the United States, Canada, the United Kingdom, select EU countries, Australia, and other regions available at checkout. If your location is not listed at checkout, please contact us at support@cosbedstore.com for availability.
3 Shipping Rates & Delivery Estimates
The following table outlines our standard shipping rates and estimated delivery times:
|
DESTINATION |
ESTIMATED DELIVERY TIME |
SHIPPING FEE |
|
United States |
7–12 Business Days |
FREE SHIPPING |
|
Canada / UK / Europe |
10–15 Business Days |
$12.99 for orders $0.00–$98.99 |
|
Rest of the World |
12–20 Business Days |
$12.99 for orders $0.00–$98.99 |
4 Shipping Methods
Standard shipping is used for all orders unless express or expedited shipping is selected at checkout (where available). Carriers used may include USPS, FedEx, UPS, DHL, or local postal services in the destination country.
5 Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update. If your tracking status does not update within 5 business days, contact us at support@cosbedstore.com.
6 Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. CosBed cannot predict or control these fees. Please check with your local customs office before placing an order.
7 Incorrect Shipping Address
It is the customer's responsibility to ensure the shipping address provided at checkout is correct. CosBed is not responsible for packages delivered to an incorrect address provided by the customer. If you realize the address is incorrect, please contact us immediately at support@cosbedstore.com. We will attempt to correct the address if the order has not yet shipped.
8 Lost, Delayed, or Damaged Packages
If your package is lost in transit, significantly delayed beyond the estimated delivery window, or arrives damaged, please contact us at support@cosbedstore.com with your order number. For damaged items, please report within 48 hours of delivery and include photos showing the damage.
9 Contact Us
Email: support@cosbedstore.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (CST)
